The house
Contact
A person reads these. You will get a real reply within one business day — not an auto-responder, and not a bot.
Before you write
Three questions come up more than any others, and the answers are already on the site:
- When will it arrive? Every product shows an estimated arrival window, and the product page has a date planner that tells you whether a specific date will be met. See shipping and delivery times.
- It arrived damaged, or it never arrived. We replace it or refund it in full, and you have 30 days to tell us. Email us with your order number and a photo if there is damage.
- Can I return it because he did not like it? No — we do not take change-of-mind returns, and the reason is set out in the FAQs. We would rather say that here than have you find out at the wrong moment.
If you're writing about an order
Include your order number and the email address you ordered with. If it is a delivery question, the tracking link in your dispatch email is usually more current than anything we can see.
If you're not sure what to buy
Try the gift finder first — three questions and it shortlists three gifts, with the reasoning shown. If none of them land, write to us and describe him. That is a question we enjoy.
Corporate and bulk orders
Those have their own page — see corporate gifting.